Sudeep Ghai served as Interim Commercial Director for Qatar Airways’ hybrid airline for Saudi Arabia, Al Maha Airways until May 2015.
In that time he was responsible for developing the organisation structure, commercial strategy, selection of distribution and revenue management platforms, brand and product design, customer experience definition and customer engagement centre spanning all channels including digital and social platforms. “Our task was to design an innovative regional airline that would deliver excellent customer service every minute of every journey but in a way that was highly cost efficient,” says Sudeep. “It was a pleasure leading, building and inspiring the commercial team, particularly incubating novel ideas that pushed the airline towards a more retail mindset”, he added.
For more information about interim management capabilities that can be provided by Athena Aviation, please contact Sudeep Ghai directly.
Sudeep specialises in airline start-up, corporate strategy and commercial performance improvement. He focuses on start up planning and meeting revenue … More